Journal of Contemporary Issues in Business Research

ISSN 2305-8277
Table of Contents: Vol. 3, Issue No. 5, 2014 Table of Contents: Vol. 3, Issue No. 3, Sep. 2014

Articles

The Relationship between Leadership and Management: Instructional Approaches and Its Connections to Organizational Growth
The Relationship between Leadership and Management: Instructional Approaches and Its Connections to Organizational Growth

Author(s): Raquel Lopez

Abstract: The characteristics of leadership and management were examined in the context of instructional approach. Most leadership authors demonstrated a tendency to characterize leaders as individuals who are visionary and able to influence and motivate others. Authors writing about management demonstrated a tendency to characterize the manager as a bureaucrat whose function is to plan, budget, control, and organize. Most theories related to management demonstrated to be highly tied to scientific management, proposed by Frederick Taylor during the early 1900s. Together, these findings suggest that business students are not receiving appropriate and updated business instruction for 21st century education.

Keywords: Management; Leadership; Relationship; Business education; Business instruction.

» About This Article   » Full Text (PDF)   » Permissions   [pp:211-225]   Article first published online: 2014

Author Affiliations:
  • Business Management and Communications, Lesley University, Unites States
Customer Relationship Management and Business Outcomes
Customer Relationship Management and Business Outcomes

Author(s): Ganesh Pandit Pathak 1, and Sarang Shankar Bhola 2

Abstract: Pharmaceutical companies use different strategies for business development. Role and importance of each strategy vary according to the purpose. Present paper deals with the opinion of medical representatives about impact of Customer Relationship Management (CRM) parameters on business outcomes. Researcher used 46 parameter and collected data on five point scale. After the factor analysis it has been analyzed that there are twelve component groups. The twelve components groups are labeled as ‘Logical Efforts’, ‘Upgraded Technology’, ‘Not Making Money’, ‘Profitable Trade’, ‘Association Follow-up’, ‘Prediction’, ‘Incessantly Track’, ‘Diverse Treatment’, ‘Motionless Stakeholder’, ‘Number Get In Touch With’, ‘Endorsement’. Each group extracted similar type of parameters. This factor analysis will help to develop CRM strategy.

Keywords: Pharmaceutical industry; Customer Relationship Management (CRM); Prescription; Medical representative; Business outcomes.

» About This Article   » Full Text (PDF)   » Permissions   [pp:226-239]   Article first published online: 2014

Author Affiliations:
  • Rajiv Gandhi Business School 1
  • Karmaveer Bhaurao Patil Institute of Management Studies and Research 2
Socio-Economic Effects of Unemployment among the Youth in Nigeria
Socio-Economic Effects of Unemployment among the Youth in Nigeria

Author(s): Yakubu Abdullahi Yarima

Abstract: The issue of unemployment is a worldwide phenomenon. It has become topic of discussion across professional gatherings in media and commentary reviews, employer surveys, national economic debates, social networks and employee forums. The study was conducted to determine the socio-economic effects of unemployment among the youth within Azare metropolitan, Katagum local government area of Bauchi state, Nigeria. Two research questions were developed in consonance with what the study sought to find out and three null hypotheses were formulated and tested at the probability at 0.05 level of significance. Structured questionnaire items were adapted by the researcher and validated by two experts for the face and content validation of the instrument. The questionnaire was used for collection of data from 286 respondents randomly selected as a sample within the study area. The data collected were analyzed using simple frequency, percentage and chi-square techniques. The analysis showed that there is significant relationship between unemployment and the youth involvement into social crimes which affects national security. Based on the findings of this study the paper recommended among other things that government should formulate and effectively implement proper policy measures that will drastically reduce youth unemployment rate in the country.

Keywords: Socio-economic; Unemployment; Youth unemployment; Nigeria.

» About This Article   » Full Text (PDF)   » Permissions   [pp:240-249]   Article first published online: 2014

Author Affiliations:
  • Othman Yeop Abdullah Graduate School of Business, Universiti Utara Malaysia
Pakistan Trade and Economic Relations with United Kingdom
Pakistan Trade and Economic Relations with United Kingdom

Author(s): Aasia Basharat Ali1 and Almas Zaher Lodhi 2

Abstract: The current study wants to research the present and future potential of trade and economic relations with the economic leader in EU (United Kingdom) and their impact on economic growth of Pakistan and also assess the potential of Pakistan to keep these relations with EU rather that the BRICS, ASIAN, CAR, Gulf and other economies that might seem lucrative markets but is it at the cost or benefit to Pakistan’s traditional relations with these EU economic and technological giants. The time series data is used for the period of 1975 to 2010 for analysis. The study concluded that there is highly significant impact on the ecnomic growth of pakistan by the trade and economic relations Pakistan with the United Kingdom. All variables found cointegrated for the United Kingdom which indicates that there is a long run co-movement exit between Pakistan and United Kingdom.

Keywords: Economic growth; Trade; Economic relations; Pakistan, United Kingdom

» About This Article   » Full Text (PDF)   » Permissions   [pp:250-267]   Article first published online: 2014

Author Affiliations:
  • National College of Business Administration and Economics 1
  • Superior University 2
Managing Service Quality in Indian Apparel Retail Stores: Customer’s Gender Effects
Managing Service Quality in Indian Apparel Retail Stores: Customer’s Gender Effects

Author(s): Ranjit Roy Ghatak

Abstract: This paper discusses the service quality of Indian Apparel specialty stores on the basis of gender of the customer’s perception, and analyses how gender differences affect customer perceptions of service quality dimensions. The results of an empirical study of Indian Apparel stores customers generally support the hypothesis that gender affects service quality perceptions and the relative importance attached to various retail service quality dimensions. This paper provides important information for Indian retail stores managers to develop operational, marketing, human resource strategies, and in targeting those strategies in terms of gender differences in quality perceptions among their customers.

Keywords: Service quality; Retail; Gender; Indian.

» About This Article   » Full Text (PDF)   » Permissions   [pp:268-278]   Article first published online: 2014

Author Affiliations:
  • Amity University Campus
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